Privacy Policy | Innov8ion.AI

Innov8ion.AI ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (innov8ion.ai) or engage with our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

Information You Provide Directly

Contact information: Name, email address, phone number, company name, and job title when you fill out a contact form, subscribe to our newsletter, or request a consultation.
Business information: Details about your organization, project requirements, and goals shared during consultations or service engagements.
Communications: Messages, feedback, and other content you send to us via email, forms, or other channels.

Information Collected Automatically

Usage data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
Cookies and similar technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and support our marketing efforts. See Section 7 for details.

Information from Third Parties

Analytics providers: We receive aggregated usage data from third-party analytics services.
Business partners: If you are referred to us by a partner, we may receive your name and contact details with your consent.

Payment and Financial Information

When you provide a payment method to reserve or maintain a paid subscription with us, we collect and store: (i) the payment token issued by our payment processor for your payment method; (ii) the card brand (Visa, Mastercard, American Express, or other network), the last four digits of the payment card number, and the card expiration month and year; (iii) the billing postal code and country associated with the payment method; and (iv) the date on which you provided the payment method and the plan you associated it with. We do not collect, transmit, or store the full payment card number, the card verification value (CVV, CVC, or CVV2), or the cardholder's magnetic-stripe or chip data. These sensitive elements are entered directly into a form served by our payment processor, transmitted directly to the processor, and never handled by Innov8ion.AI's systems.

If your jurisdiction's privacy law recognizes payment or financial information as a separate statutory category (for example, "financial information" under the California Consumer Privacy Act as amended, California Civil Code section 1798.140(v)(1)(D), or "financial data" under other state consumer-privacy statutes), this category is disclosed under that classification.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing services: To deliver AI consulting, training, and implementation services you request.
Communication: To respond to inquiries, send service updates, and provide requested information.
Marketing: To send newsletters, promotional materials, and event invitations where you have opted in or where permitted by law.
Website improvement: To analyze how visitors use our website and improve its content, functionality, and user experience.
Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats.
Legal compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

3. How We Share Your Information

We may share your information in the following circumstances:

Service providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, analytics, email delivery, CRM). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Legal requirements: When required by law, regulation, legal process, or enforceable governmental request.
Protection of rights: To protect the rights, property, or safety of Innov8ion.AI, our clients, or the public.
With your consent: When you have given us explicit permission to share your information for a specific purpose.

Payment Processing (Stripe, Inc.)

We use Stripe, Inc. and its affiliates ("Stripe") as our payment processor and payment services subprocessor. When you provide a payment method to Innov8ion.AI, your payment card details are collected directly by Stripe through a Stripe-hosted iframe or Stripe Checkout page embedded within the Innov8ion.AI signup flow. Stripe transmits back to Innov8ion.AI only a payment token and the non-sensitive metadata described in the "Payment and Financial Information" category above. Stripe processes your payment card information on our behalf to authorize card storage at signup, to charge your payment method on the announced launch date, and to charge your payment method on each subsequent renewal for as long as your subscription remains active. Stripe is contractually bound as a service provider under the California Consumer Privacy Act as amended and as a data processor under the EU General Data Protection Regulation for the personal information we share with them for this purpose. For Stripe's own privacy practices, see stripe.com/privacy.

See also: Automatic Renewal, Deferred First Charge, and Cancellation in our Terms and Conditions.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

Contact and business information: Retained for the duration of our business relationship and up to 3 years after last interaction, unless you request earlier deletion.
Website usage data: Retained in aggregated or anonymized form for up to 2 years.
Communications: Retained for as long as necessary to resolve your inquiry and for up to 2 years afterward for quality and compliance purposes.

When data is no longer needed, we securely delete or anonymize it.

Payment and financial information (as defined in the "Categories of Personal Information We Collect" section) is retained for as long as you maintain an active subscription with us, plus a period reasonably necessary after cancellation to complete required chargeback, refund, tax, and fraud-investigation obligations, and, in any case, no longer than seven (7) years after the last transaction on the payment method, consistent with U.S. federal and state financial recordkeeping requirements. Payment tokens for canceled or removed payment methods are deleted from Innov8ion.AI's active systems within thirty (30) days of the removal event.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest where applicable
Access controls limiting data access to authorized personnel
Regular security assessments and monitoring
Secure data storage with reputable cloud service providers

No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

For All Users

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal exceptions.
Opt-out of marketing: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

Additional Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose.
Delete your personal information, with certain exceptions.
Opt out of the sale of personal information. Note: We do not sell personal information.
Non-discrimination for exercising your privacy rights.

To submit a CCPA request, contact us at the details in Section 10. We will verify your identity before processing your request and respond within 45 days.

Additional Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to:

Access, correct, or delete your personal data.
Restrict or object to certain processing activities.
Data portability: Receive your data in a structured, commonly used, machine-readable format.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with your local data protection authority.

Our legal bases for processing under GDPR include: performance of a contract, legitimate interests (improving our services and communicating with prospects), compliance with legal obligations, and your consent where applicable.

You may exercise your right to request deletion of your Payment and Financial Information at any time by canceling your subscription (which removes the associated payment token from our active systems within thirty (30) days) or by contacting us at the address listed in the "Contact Us" section. Deletion of payment tokens does not automatically delete other categories of personal information associated with your account; to request deletion of your account and all associated personal information, please follow the instructions in the "Right to Delete" or equivalent section above.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Support our marketing and advertising efforts

Types of Cookies We Use

Cookie Type

Purpose

Essential

Required for basic website functionality (e.g., session management)

Analytics

Help us understand how visitors interact with our site (e.g., Google Analytics)

Marketing

Used to deliver relevant advertisements and measure campaign effectiveness

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will promptly delete it. If you believe a child has provided us with personal information, please contact us.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:

Innov8ion.AI
Email: privacy@innov8ion.ai

We aim to respond to all inquiries within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.